Returns & Refund Policy

By sending a request via Alvora Toronto, you accept the terms below. These agreements ensure you are fully aware of our return and refund procedures. They apply to domestic orders within Canada.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, simply contact our customer service at support@alvoratoronto.com to start your return process. You must provide your order number, which you received in an email directly from us.

If your return is accepted, we will send you our return instructions as well as the address where you should send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions about returns at   support@alvoratoronto.com.

All returned items must be returned to our warehouse in Canada: 

2450 Argentia Road Unit 12 – Warehouse B Mississauga, ON L5N 5Z4, Canada

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can assess the problem and resolve it.

Exchange

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refund

Once we receive your return package, we will process and issue your refund to the original payment method within 10 business days (Monday to Friday).

Please note that it may take time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since we approved your return, please contact us at support@alvoratoronto.com. 

As our items are shipped from Asia, there may be longer transit times which we have no control over. If the items are already on their way to you, no refunds are possible. Please wait until you have received the items and then return them to us.

Important Note

If the items are already on their way to you, refunds cannot be issued until you receive them. Once delivered, you may return them to us following the standard return process.

Additional information can be found in our other store policies:

• Return and Refund Policy
• Terms of Service
• Privacy Policy
• Payment Policy

For further questions, please contact us at:

Address: Avenida de España 3, 29692, San Luis de Sabinillas, Malaga, Spain
Warehouse Address: 2450 Argentia Road Unit 12 – Warehouse B Mississauga, ON L5N 5Z4, Canada

Email: support@alvoratoronto.com
Telephone: +1 825 479 2431

CIF Number: B21995329
IVA Number: ESB21995329
Company name: WELLBALANCE SL
Store name: Alvora Toronto

Opening hours:
Monday–Friday: 8:00 AM–6:00 PM EST
Saturday–Sunday: Closed
Holidays: Closed